MSc Tourism and MSc Events students had class with Sylvie Fresneau, bid manager for American Express. Students gained an insider’s view of the business environment and the processes involved in framing and implementing corporate travel strategy. She also discussed other American Express operations during the session.

She presented various aspects of working as a consultant, ranging from day-to-day activities to troubleshooting activities in the life of a corporate travel consultant.

The impact of recession and American Express’s proactive handling of the new situation was also analysed. Fresneau explained that relationships with suppliers have changed, causing a cut in rates.

Fresneau discussed opportunities available to students in the corporate travel industry and explained the roles and responsibilities of personnel who wish to start a career with American Express.

Indeed, one of the participating students has now secured an internship at American Express in their Business Travel division.