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Hotel management (front office, reservations)

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Tatiana DAUXERT

Assistant Professor

Academy: Innovation

Research centre: Marketing Interactions

Location: PARIS

email: tatiana.dauxert@skema.edu

Biography

Publications

Career

After a Bachelor degree in International Economics and Management in Minsk (Belarus), Tatiana got a Master of Science degree, first in International economics, then in International Hospitality and Tourism Management, from Panthéon-Sorbonne Paris 1 University. Then she worked for eight years in hospitality management in Paris, mainly for AccorHotels Group.

Book chapters

DAUXERT, T., BOLIDUM, S. and BOUBAKER, B. (2020). Artificial Intelligence and Robots in Hospitality: opportunities, challenges and future research agenda. In: The Impact of Artificial Intelligence on Business and Society: The advent of the Smart Organization. 1st ed. Springer.

DAUXERT, T., ZAMAN, M. and MICHAEL, N. (2020). Kid-Friendly Digital Communication for Hotels and Service Adaptation: Empirical Evidences from Family Hotels. In: Hugues Séraphin, Vanessa Gowreesunkar eds. Children in Hospitality and Tourism - Marketing and Managing Experiences. 1st ed. Oldenbourg: De Gruyter, pp. 123-136.

DAUXERT, T. (2019). Online Consumer Reviews in the Hotel Sector: Why and How to Answer? In: Youcef Baghdadi, Antoine Harfouche eds. ICT for a Better Life and a Better World. 1st ed. Cham: Springer, pp. 313-322.

Conference proceedings

DAUXERT, T., BOLIDUM, S. and BOUBAKER, B. (2019). Artificial Intelligence and Robots in Hospitality: opportunities, challenges and future research agenda.

Conference presentations

DAUXERT, T., BOLIDUM, S. and BOUBAKER, B. (2019). Artificial Intelligence and Robots in Hospitality: opportunities, challenges and future research agenda. In: ICTO Conference (Information and Communication Technologies in Organizations and Society). Lille.

DAUXERT, T. (2018). La communication via les médias sociaux dans l'hôtellerie. In: ICTO Conference (Information and Communication Technologies in Organizations and Society). Paris.

DAUXERT, T. (2018). Les avis en ligne, l'innovation dans les services et la co-création de valeur : le cas du secteur hôtelier. In: Colloque Etienne Thil. Lille.

DAUXERT, T. (2018). The role of the online reviews in value co-creation in hospitality industry. In: TTRA (Travel and Tourism Research Association) Conference. Ljubljana.

DAUXERT, T. (2017). Communication sur la gestion des avis en ligne. In: Journée de recherche ULB / PRISM Sorbonne. Paris.

DAUXERT, T. (2017). Electronic word-of-mouth and organizational response in the hospitality sector. In: The Visitor Economy. Bournemouth.

DAUXERT, T. (2017). Gestion des avis en ligne par des hôtels : les cas des hôtels parisiens. In: AFM (Association Française du Marketing) Conference. Tours.

DAUXERT, T. (2016). Gestion des avis en ligne par des hôtels : les cas de la France et de la Biélorussie. In: IBIMA (International Business Information Management) Conference. Séville.

Education

2021 Ph.D. en Sciences de Gestion, Université Paris 1 Panthéon-Sorbonne, France

2006 Master in Tourism and hospitality industry management, Université Paris 1 Panthéon-Sorbonne, France

2023 Certified Hospitality Educator, AHLEI, United States of America

2019 Certification in Hospitality Industry Analytics, AHLEI, United States of America

Experience

Full-time academic positions

Since 2018 Assistant Professor, SKEMA Business School, France

Other academic affiliations and appointments

Since 2023 Programme Director MSc IMBD Paris, SKEMA Business School, France

Since 2018 Program Director - Master of Science Luxury Hospitality and Innovation, SKEMA Business School, France

2016 - 2018 ATER, École de Management de la Sorbonne (EMS), France

Other professional experiences

2012 - 2015 Reservations manager, Hôtel Ibis Paris Porte de Bercy, France

2007 - 2012 Front office manager, Hôtel Ibis Budget Paris Porte de Montreuil, France

Other research activities

Reviewer for:

International Journal of Electronic Marketing and Retailing, International Journal of Tourism Policy, Journal of Internet Social Networking and Virtual Communities

Affiliations

2018 - 2020 ICTO

2016 - 2020 ANDESE

2016 - 2020 FNEGE

2015 - 2020 AIDA-IREST

2015 - 2020 AFMAT

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