November 14 at 5.30pm., SKEMA’s Paris campus (with simultaneous video-conference transmission with Lille and Sophia Antipolis), hosted Arnaud de Lacoste, SKEMA 1994 graduate and general director of the Acticall Sitel group, co-founded with two other SKEMA alumni: Laurent Uberti and Olivier Camino.
Acticall Sitel has become one of the world leaders of client experience with 76 000 employees in 23 countries and an almost 2-billion-dollar turnover.
In his position at the head of the Acticall Sitel group, Arnaud de Lacoste sets up new strategies to transform and digitise client experience. In his book entitled Le Seigneur des Robots (Lord of the Robots), he shows how artificial intelligence is profoundly altering the way our economy works.
What if AI made us more human? was the theme of the talk he gave to SKEMA students and alumni interested in the subject. De Lacoste also talked about the Acticall Sitel company which he co-founded.