Publication

Should I stay of should I go? Onboarding gone wrong: dreans vs reality (check)

Onboarding
Conflict management
HR policies
Communication issues
Psychological contract
Employee needs
Understaffing
Heavy workload issues
Active listening
Nonviolent communication
2025

2025, The Case Centre

Résumé

The case captures the story of three protagonists: a new hire, the new hire's manager, and HR. Their intent for a successful onboarding is frustrated by certain realities. We follow the thinking and the actions of each protagonist, which, while individually coherent, lead to misunderstandings and the risk of an abrupt ending to a potentially fruitful collaboration. The story culminates with the end of the probation period meeting, offering participants and instructors an opportunity to explore what went wrong and the implications for each party, as well as how to avoid such unpleasant outcomes. Participants are also invited to analyse underlying issues that trigger conflict and suggest resolution strategies. The case can also be used in a role-play format as an alternative teaching strategy.