Leading high-performing remote teams

Expertise

Team efficiency

Who this is for

Team leaders, managers, directors.

Duration

2 days

Dates

Fees

Contact

Céline BROCARD
04 93 95 32 48
info.executive@skema.edu

Objectives

In this course, managers will learn to:

Create a climate of trust and rituals that facilitate interaction and information sharing
Adapt to new constraints and changes; transform their habits Manage and monitor performance in a concrete and participatory manner
Take on the role of manager-as-coach to develop each team member’s potential
Manage conflicts remotely

Course content

Module 1: creating a climate of trust

The image you project: form/content impact of what is perceived, the balance between the rational and the emotional
Synchronous/asynchronous communication and its impact on your dealings with others
The three circles of self-awareness
The pitfalls and opportunities of the first impression
Key techniques for initiating dialogue
Being open to others: adapting and listening
Practical exercises using guided improvisations

Module 2: boosting your interpersonal impact

Become proficient in active listening and questioning techniques
The main contributions of NLP: ego states, life positions, limiting messages, signs of recognition (positive/negative strokes)
The levers and tools for effective communication and getting your message across
Approaching and dealing with change

Module 3: managing and monitoring performance

Learn the process and steps involved in setting a goal
Defining key performance indicators (KPIs) and milestones
The conditions and tools for interactivity: best practices and tools to encourage people to speak up, participate, put into practice

Module 4: developing and motivating team members

Create the conditions for the 3 dimensions of motivation: Autonomy Mastery - Purpose
Use coaching tools and techniques to help your team evolve
Clarify concepts and learn what constitutes good feedback

Module 5: managing tension or conflict remotely

Develop your emotional intelligence
Manage a tense and/or conflictual situation using non-violent communication (ACA method)
Assertiveness: use the DESC method and the keys to get your point across and convince.

Assessment

The needs and expectations of participants are identified at the start.

Time is set aside at the end of the course to determine if expectations were met.

Participants take a quiz at the end of each module to test their knowledge.

The practical application exercises and role-plays used allow us to measure and check what participants have learned during the training.

Each participant receives an evaluation questionnaire at the end of the course, to self-evaluate what they have learned and to establish a personal action plan.

Training method

The course is interactive, fun, personalised, with exercises to do as a group, in pairs, and individually.

Each participant will receive memo outlining the key learnings.

At the end of the training, each participant will receive the course materials prepared by the trainer.

Prerequisites

No specific prerequisites

EXECUTIVE EDUCATION