The Role of ECM and its Contribution in Decision-Making Processes
Alessandro ZARDINI
, , Jan VOM BROCKE
, Cecilia Rossignoli
2010, Journal of Decision Systems, 19(4), pp.389-406
Système d'aide à la décision
Recherche-action
Multiview2
Management du contenu organisationnel
Abstract
The aim of this paper is to investigate the correlation between competitive advantage, associated with the improvement of the decision-making process, and knowledge management through Enterprise Content Management (ECM) platforms. As a result of our study we found that ECM platforms can be seen, as Decision Support Systems as they increase the quantity and the quality of the information needed by the decision makers and the decision processes. This study also analyses how organizations tend to modify their processes according to their capability in managing information.